Ordering Due Diligence Services

You can order due diligence services at any point during the third party life-cycle. During onboarding, you can order services from the third party profile. Once third parties have been onboarded, services can be ordered from:

• Third party lists  (e.g. Manage Third Parties view or a list-based user view)
• Third party profile 

This page explains how to order services manually, on-demand. Services can also be ordered automatically - e.g. when third parties are onboarded, when a risk is detected, or on a recurring date each year. This automated ordering is configured by Ethixbase360 staff. If this is something you are interested in, please contact the Support team at Ethixbase360.

What services can you order?

The instructions on this page can be used to order:

• Data services - e.g. PCD, UBO
• Screening services - e.g. IDD, IDD+, EDD, ESG
• Due diligence questionnaires - e.g. MSQ, Lieferkettengesetz, ABCQ
• Training - modules from Ethixbase360s or your own in-house content

 Before you can order PCD or UBO services, third party details must be verified using the Freemium service.

To order services from a third party list:

1. Navigate to the Manage Third Parties list, or a list-based user view.
2. In the Actions column, select the third parties to order services for.
3. Click the Actions button at the top of the list:
   
4. The available services are displayed. Select the services you require and click Submit:
   

To order services from the third party profile:

If you are ordering services as part of the onboarding process, then the third party page should already be open for editing. Skip to step 4.

1. Use the Manage Third Parties list (or a list-based user view) to locate the third party you want to order services for.
2. In the list, click on the third party name. The third party profile is displayed.
3. Open the third party profile for editing:
   
4. From the Available actions on the right-hand side, use the [+] buttons to select the services you want to order:
   
5. If you are ordering services for an existing third party, click Update to place the order.
6. If you are ordering services as part of onboarding for a new third party, click Submit. This will both save the third party details, and place the order for services.

Troubleshooting: why can't I order services?

 Your ability to order due diligence services is dependent on:

• The permissions granted to your user role.
• The services included in your platform subscription.
• The way your platform has been configured. For example, your platform may be configured to let you order certain services from the Third Party Profile, but not from list views (or vice versa).

If you find yourself unable to order services that you require, please contact your System Administrator for help.